Privacy policy for mobile apps

This is a courtesy translation provided for convenience. Only the German version is legally binding: Datenschutzerklärung.

Last updated: February 2026

1. Controller

The controller responsible for data processing in connection with this app is:

SYNAPTIX GmbH
Schönbrunner Strasse 188
1120 Wien
Austria

Phone: +43 (0) 7202 71170
Email: office@synaptix.at

2. What data we collect

2.1 Automatically collected data

When you use our app, the following data are collected automatically:

• Device type and model
• Operating system and version
• App version
• Language settings
• IP address (anonymised)
• Time of access
• Usage data and interactions within the app

2.2 Data you provide

Depending on the features of the app, you may voluntarily provide us with the following data:

• Account information (email address, username)
• Profile information
• Content you enter
• Contact requests and feedback

2.3 Permissions

Our app may request the following permissions:

• Internet access: To communicate with our servers and provide app features
• Network status: To check whether an internet connection is available
• Storage: To store data on your device (if required)
• Camera: If the app offers camera features (only with your consent)
• Push notifications: To send you important information (optional)

You can revoke these permissions at any time in your device settings.

3. Purposes of processing

We process your data for the following purposes:

• Providing and improving the app’s features
• Ensuring technical functionality
• Analysing and fixing errors
• Improving usability
• Responding to support requests
• Complying with legal obligations

4. Legal basis

Your data are processed on the basis of:

• Art. 6(1)(a) GDPR: Your consent
• Art. 6(1)(b) GDPR: Performance of a contract (use of the app)
• Art. 6(1)(f) GDPR: Legitimate interest (e.g. security, troubleshooting)

5. Third-party services

5.1 Google Play Services

This app uses Google Play Services. In this context, data may be transmitted to Google LLC. Further information can be found in Google’s privacy policy: https://policies.google.com/privacy

5.2 Firebase / Google Analytics

We may use Firebase and/or Google Analytics to analyse app usage. These services collect anonymised usage data to help us improve the app. You can object to this data collection by disabling personalised advertising in your Google account settings.

5.3 Crashlytics

To detect and fix app crashes, we may use Firebase Crashlytics. In this context, technical information about the crash (device type, operating system, app version, stack trace) is collected. These data are not personal data.

6. Disclosure of data

We only disclose your personal data if:

• you have expressly consented
• this is necessary for the performance of a contract
• there is a legal obligation to do so
• this is necessary to protect legitimate interests and your interests do not override them

7. Data security

We use technical and organisational security measures to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. Data are transmitted in encrypted form via SSL/TLS.

8. Retention period

We store your personal data only for as long as necessary for the respective processing purposes or as required by statutory retention periods. When you delete the app, locally stored data are removed. Data stored on our servers are deleted after your account is closed, unless statutory retention obligations apply.

9. Your rights

You have the following rights regarding your personal data:

• Right of access: You can request information about the data stored about you
• Right to rectification: You can request the correction of inaccurate data
• Right to erasure: You can request the deletion of your data
• Right to restriction: You can request the restriction of processing
• Right to data portability: You can receive your data in a commonly used format
• Right to object: You can object to the processing
• Right to withdraw consent: You can withdraw any consent given at any time

To exercise these rights, please contact us at: office@synaptix.at

10. Right to lodge a complaint

You have the right to lodge a complaint with the competent supervisory authority:

Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40-42
1030 Wien
Austria
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at
Website: https://www.dsb.gv.at

11. Children

Our app is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If we learn that we have inadvertently collected data from a child under 16, we will delete it immediately.

12. Changes to this privacy policy

We reserve the right to amend this privacy policy in order to adapt it to changes in the legal situation or to changes in the app or its data processing. The current version is always available in the app and on our website. In the event of material changes, we will inform you in an appropriate manner.

13. Contact

If you have any questions about data protection, you can contact us at any time:

SYNAPTIX GmbH
Schönbrunner Strasse 188
1120 Wien
Austria

Email: office@synaptix.at
Phone: +43 (0) 7202 71170